Returns

Why we can’t accept returns

Our products are research compounds. Once material has left our control we cannot verify how it has been stored, handled or whether its seal has been broken. Accepting returns would compromise the integrity and traceability that our entire batch-verification process is built on, and could put a later customer at risk. For those health-protection reasons, all sales are final once dispatched.

Damaged or incorrect orders

We stand behind what we send. If your order arrives damaged in transit, or you receive the wrong item, contact us within 48 hours of delivery at our contact form with your order number and clear photographs. Once verified, we will arrange a replacement or a refund at no cost to you.

Lost parcels

All orders are sent by tracked, recorded delivery. If tracking shows a parcel has not arrived, contact us and we will open an investigation with the carrier and resolve it with you.

Back-orders

If an item is on back-order, you may cancel it for a full refund at any time before it is dispatched. Once dispatched, the standard policy above applies.

Your statutory rights

Nothing in this policy affects your statutory rights in relation to faulty or misdescribed goods. Because these products are supplied strictly for laboratory research use and are perishable/health-sensitive once opened, change-of-mind returns are not available.